Is350 Privacy Policy — Our Commitment to Your Data
This policy clearly explains how is350 collects, uses, stores, and protects the personal information of users in Malaysia. We respect your privacy and are committed to handling all data responsibly.
Updated: January 2026. By using the is350 platform, you agree to the privacy policy set out here.
01 What Information We Collect From You
When you register and use the is350 platform, we collect several categories of information to ensure our services function properly and securely. The following are the types of information we collect:
Account & Identity Information
- Full name, email address, and phone number provided during registration.
- Date of birth for age verification (18 years and above).
- Identity verification documents such as a national ID or passport when required for the KYC process.
- Residential address for account verification purposes.
Financial & Payment Information
- Deposit and withdrawal transaction details in Malaysian Ringgit (RM / MYR).
- Account name and bank number used for withdrawals.
- In-platform transaction history for record-keeping and compliance purposes.
- Payment method used — including digital wallets such as Touch 'n Go or GrabPay.
Device & Browser Information
- IP address and web browser type used.
- Device type (smartphone, tablet, laptop) and operating system.
- Screen resolution and device language settings.
Platform Usage Data
- Pages visited, session duration and navigation patterns within the platform.
- Game and betting history associated with your account.
- Customer support interactions, including live chat logs.
02 How We Use the Information Collected
Account Operations & Management
Your information is used to create and manage your is350 account, process deposits and withdrawals in MYR, verify your identity during the KYC process, and enable access to all platform features including live casino games, slots, and Sports Betting. Without this information, we are unable to provide the platform's core services securely.
Security & Fraud Prevention
Is350 uses usage data and device information to detect suspicious activity, prevent unauthorised access, and protect users from fraud. Our monitoring systems analyse login patterns and transactions to identify any anomalies that may indicate account misuse or attempted fraud.
Communications & Support
Your email address and phone number are used to send important account notifications, security updates and relevant promotional information — provided you have given your consent. You may opt out of marketing communications at any time through your account settings without affecting core platform functionality.
Service Improvements
Anonymised usage data is used to analyse platform performance, identify areas for improvement, and understand usage patterns to enhance the overall experience for Malaysian users. This analysis is not linked to your personal identity and is used solely for internal technical development purposes.
03 Cookie Usage & Session Tracking
Is350 uses cookies and similar tracking technologies to keep the platform running properly and deliver a better experience to users. We use several types of cookies:
- Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your preferences such as interface language and display settings for a more convenient experience on return visits.
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform and make necessary improvements.
- Security Cookies: Used to detect suspicious access attempts and protect your account from security threats.
You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of some parts of the is350 platform.
04 Data Storage, Security & Third-Party Sharing
Data Retention & Storage
Your personal data is stored on secure, encrypted servers. is350 retains active account records for the duration your account remains open. Following account closure, data required for legal and tax compliance is retained for the period stipulated under Malaysian law, while all other data is securely deleted.
Technical Security Measures
All data transmitted between your device and is350's servers is protected with SSL/TLS encryption. Passwords are stored in hashed form and cannot be read by anyone, including our own staff. Internal access to user data within is350 is restricted to personnel who require it for operational purposes only.
Third-Party Sharing
Is350 does not sell or rent user personal information to any third party for marketing purposes. We may share necessary data with payment service providers to process your MYR transactions, and with relevant authorities when required by Malaysian law. All service partners are bound by strict confidentiality agreements.
05 Your Rights as a User & How to Contact Us
Under applicable data protection laws in Malaysia, you have the following rights regarding your personal data held by is350:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through is350 customer support.
- Right to Rectification: If you find that any information we hold is inaccurate or out of date, you have the right to request a correction. For basic account information, you may update it directly in your profile settings.
- Right to Erasure: You may request the deletion of your personal data when it is no longer required, subject to applicable legal retention obligations. Account closure and data deletion requests can be submitted to our support team.
- Right to Object: You may opt out of marketing communications from is350 at any time without affecting your core account services.
To exercise any of the above rights, or if you have any questions about how we handle your personal data, please contact the is350 support team via live chat available on the platform, or visit our FAQ page for more information.
Is350 will endeavour to respond to all privacy-related requests within a reasonable timeframe, in accordance with applicable laws in Malaysia.
Policy Changes & How We Notify You
Is350 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data practices, legal requirements or service improvements. Users will be notified of any material changes via in-platform notifications or their registered email address.
The latest version of this Privacy Policy is always available on the is350 website. Continued use of the platform after any changes are published will be considered acceptance of the updated policy. If you do not agree with any changes, please contact our support team or consider closing your account.
