Responsible Gaming with is350 — Your Safety Is Our Priority
Is350 believes that online entertainment should be enjoyed in a healthy, mindful, and controlled way. This page provides a comprehensive guide to help users in Malaysia play smart, recognise warning signs, and access support when needed.
Is350's Commitment to Healthy Gaming
Is350 is an entertainment platform built for enjoyment, not stress. We take our social responsibility seriously and ensure that every feature on our platform — from personal limit settings to exclusion options — is designed to protect users, not exploit them.
Responsible gaming means understanding that gambling is entertainment, not a source of income. The outcome of every round, every bet, is entirely random — no system or strategy can guarantee a win. Spend within your means, and stop when you're done having fun.
We encourage all is350 users to set personal limits, review their playing time regularly, and talk to someone they trust if gambling starts to affect their daily life.
Spot the Signs Before It Becomes a Problem
Self-awareness is the first step. Here are some signs to watch for in yourself or someone you care about.
You intend to play for an hour but end up playing for several hours without realising it. Losing track of time is an early warning sign.
Using savings, bill money, or borrowing to gamble is a serious sign that requires immediate attention.
Continuing to play to "win back" money you've lost is a dangerous pattern that often leads to even greater losses.
If gaming starts to interfere with family relationships, work, or studies, that's a sign the balance needs to be restored.
Playing late into the night, losing sleep, or feeling anxious when you can't play are signs that need to be addressed.
Feeling the need to hide how much time or money you've spent gambling from loved ones is a warning sign that deserves attention.
Self-Control Tools Available to You
Setting Deposit and Play Time Limits
Is350 fully supports your right to control how much you spend and how long you play. You can contact our customer support team to request a daily or weekly deposit limit on your account in MYR (RM). Once a limit is set, any deposit attempt that exceeds it will be automatically declined.
Play time limits can also be discussed with our support team. We encourage users to set time reminders and take frequent breaks during play sessions.
Time Out & Self-Exclusion
If you feel the need to step away from the platform entirely, is350 offers a cooling-off period where your account will be temporarily frozen for a duration of your choice — whether that's a few days, a week, or longer.
For more serious cases, a long-term self-exclusion can be requested. This will block access to your account permanently or for an extended period. Requests cannot be reversed within the set duration to ensure their effectiveness. Contact is350 support via live chat to begin this process.
Minor Protection
Strict Age Requirement: 18 and Above
Is350 strictly prohibits users under the age of 18 from registering or using the platform. Age verification is carried out during registration and throughout the KYC process. Any account suspected of belonging to an underage individual will be immediately blocked and investigated.
Advice for Parents and Guardians
If you share a device with children or teenagers, please make sure you log out of your is350 account after every session. Consider enabling parental control software on that device. If you suspect a minor has accessed this platform, contact our support team immediately so we can take the necessary action.
Maintaining Life Balance and Knowing When to Seek Help
Online gaming should be one of many leisure activities in your life — not the only one. is350 encourages players to maintain a healthy balance between gaming and their daily responsibilities, social relationships, and physical and mental wellbeing.
A few simple tips to maintain a healthy balance:
- Set a dedicated monthly entertainment budget and stick to it.
- Don't play when you're feeling stressed, sad, or emotionally unwell.
- Spend quality time with family and friends away from the platform.
- Think of every RM you spend as an entertainment cost, not an investment.
- Take regular breaks and engage in healthy physical activities.
If you or someone you know is struggling with problem gambling, we encourage you to seek professional help. Counselling and mental health services in Malaysia offer confidential, non-judgmental support. Reach out to is350 support and we'll help connect you with the relevant resources.
You're Not Alone — Support Is Here
The is350 support team is available 24 hours a day, 7 days a week. If you'd like to discuss self-control options, request a temporary break, or find out more about responsible gaming, we're here to help — no judgement, no pressure.
For information on account rules and platform terms of use, visit the Terms & Conditions us. For general enquiries, visit FAQ.